You can share your wishes and complaints to your sales representative or by sending an e-mail to [email protected]
While sending your wishes and complaints to us, we kindly request you to include the following information in your notification.
- Your contact information (Company name, phone and e-mail information)
- Subject of your complaint (Service, product, etc.)
- Information identifying your complaint (Images related to order number of the product, about where the product was purchased and label information of the product)
OUR COMPLAINT MANAGEMENT PROCESS:
- As soon as your complaint reaches us, it is directed to the relevant department in line with the subject of the complaint.
- After the preliminary investigation process, the root causes are determined. Considering your satisfaction, you will be contacted immediately by the sales representative.
- Complaint response time varies according to the content of the complaint.
We care about your satisfaction regarding the response time and the solution method of the complaint. For this reason, we request you to evaluate our Complaint Management Process and to inform your sales representative about the process.
